WHAT ARE MY DELIVERY OPTIONS TO THE UK AND HOW MUCH DO THEY COST?
Next Working Day – £9.60 (Please note that the Next Working Day option is only available if all the items you are trying to order are in stock. Orders must be placed before 12pm Monday – Friday to be dispatched the same day.)
Please note. We cannot offer our next working day option to certain remote locations including some parts of the Scottish Highlands, Belfast and Northern Ireland.
WHAT ARE YOUR DISPATCHING HOURS?
We dispatch Monday – Friday from 9.00am to 5.00pm. As mentioned above, Next Working Day orders must be placed by 3pm to be dispatched that day.
WHAT ARE MY DELIVERY OPTIONS OUTSIDE THE UK AND HOW MUCH DO THEY COST?
We do not currently ship items outside of the UK.
WHEN WILL YOU DISPATCH MY ORDER?
All orders will be shipped as soon as all the items are available – subject to payment authorisation.
Where items on your order are out of stock, the order will ship once all of the order’s components become available. If you would rather not wait for the remainder to come into stock, we advise that you place a separate order for these items.
Please note: At exceptionally busy times like Christmas, or in periods of adverse weather conditions, deliveries may be delayed by a day or two beyond normal time scales quoted. At these times we cannot guarantee next day delivery when selected.
CAN I USE AN ALTERNATIVE DELIVERY ADDRESS?
If you would like us to ship to an alternative address rather than your registered billing address, simply login to your account and edit your Shipping Address.
CAN I TRACK MY DELIVERY?
Yes, when we dispatch your order we will email you with the tracking details.
Tracking details will not appear or update on the DPD Local Web Site until the parcel has entered into their schedule approx.24 hours after dispatch has been actioned.
CAN I COLLECT MY ORDER?
Yes of course, if you live locally and want to pop into the shop to pick up your order that’s fine.
Just select “collection” as your delivery option when you checkout and we’ll email you when we’ve picked it and it’s ready for collection.
Our store is located at:
Leeds, LS12 2QG
For more information and detailed directions please see our shop website – www.scubaleeds.co.uk
WHICH COUNTRIES DO YOU DELIVER TO?
Currently, we only deliver to the United Kingdom.
MISSING OR DAMAGED DELIVERY?
If your goods have either been received damaged or are missing, please contact customer services immediately, either by email firstname.lastname@example.org or by calling us on 0113 263 8977.
If the goods are damaged we will need proof of the damage, either by the item being returned to us, or in some cases an image sent via email. Customer Services can advise you on the best course of action. Once we have verified the damage we can then rectify the situation.
If your goods have simply gone missing, for UK orders we simply have to wait 5 days past the standard delivery time and we can then re-send you the goods.